Emirates Customer service management Essay Example | Topics and Well Written Essays - 500 words

Emirates Customer service management - Essay Example KIS uses the company database to understand their customers through the records of their previous travels. KIS enables the cabin to know the seating preference and wine. The information is also used by the company to segment and target thus enhancing focusing and personalization of the services given to customers. The Business Rewards and Emirates Skyward and are some of the loyalty programs that Emirates Airlines has on offer. These loyalty programs are integral for repeat sales as they create lock-in systems as customers prefer to get stuck with airlines that promise rewards. The contact centers of the Emirates Airline also remain one of the integral points of expressing their heartfelt concern for the wellness of their customers. The contact centers of the airline have received great reviews from plaudits due to their flawless response to bookings, baggage claims, and complain (Ahamad 4-5) The customer service of Emirates airline is focused on creating value and delivering satisfaction to their customers (Squalli 139). The company has managed to achieve these objectives through focusing and personalizing the services they offer customers. Engraved in the company’s overall strategy is their deep concern for their esteemed customers. The company has installed a work culture that gives the workers the sense of urgency while dealing with the customers. The workforce of Emirates Airline boosts an impressive 50,000 dedicated employees. The company has devised a comprehensive plan of ensuring that their customer service targets synchronize with the training of their workforce (O’Connell 10). According to the Executive Vice Chairman of the airline, Maurice Flanagan, the company selects the best workforce and gives them avenues to increase knowledge and skill. ` The company has used International Computer Driving License (ICDL)